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Prémiová podpora

Specifikace služby Support Cloud

Služba Support Cloud je oprávnění dostupné s podporou úrovně Stříbrná nebo Zlatá. Díky službě Support Cloud získají zákazníci předpřipravené prostředí produktů s podporou úrovně Stříbrná nebo Zlatá s uvedenými specifikacemi.

Support Cloud parameters

Specifications

Project run time (months)

12

RAM

24 GB
(e.g., 3 machines with 8 GB running parallel)

Storage overall

2000 GB
(e.g., 20 machines with 100 GB)

Firewall restriction on customer IP address

Up to 2

Import or export of VM templates

On-demand

Users

Up to 5

Site2Site VPN

Optional

Graphic card

1 x nVidiaM60

Microsoft SQL Server Standard

For 5 users

Microsoft Server OS License

Included

3rd-Party licenses

Excluded. Optional access to local customer license

Access to VM templates

Up to 50 templates

Access to a self-service Cloud Portal or a public Cloud Provider (e.g., AWS)

Yes (e.g., https://gtac-cloud.de.hca.siemens.com/cloud/org/customer_name)

Availability

Up to 24x7

Support (Monday-Friday)

8-17 GMT+1

Access Siemens Support Center

We have all the support resources you need in one easy-to-use location: personalized content, an extensive knowledgebase, a powerful search and an intuitive navigation. In the Support Center, you can:

  • Find the latest available product downloads
  • Search knowledgebase articles
  • View current videos
  • Access on-demand training
  • Join a community of experts
  • Access our Account Center
  • Open new cases
  • View the status of support cases
A smiling male support center worker.