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Siemens Digital Industries Software

Cloud Services Support & Service Level Framework

These terms apply as referenced in applicable Supplemental Terms or otherwise included in your contract with Siemens Digital Industries Software.

Access your preferred language of the terms and conditions below.
All PDFs are version 1.0 applicable beginning July 26, 2021. You can find previous and retired versions here.


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Related Terms

See terms and conditions related to the Cloud SLA.

Supplemental Terms

The Supplemental Terms set out the license models, applicable maintenance and support terms and other portfolio-related or use case-specific terms. Supplemental terms are identified on the order form by unique alphanumeric codes.

Maintenance Terms for Software and Hardware

Learn about our maintenance and support service for on-premises software and our hardware products.

Universal Customer Agreement (UCA)

The base terms set out the general terms and conditions of your contract and are either set forth in the End User License Agreement (EULA) or in the Universal Customer Agreement (UCA).