Leverage an integrated strategy to improve service efficiency, lower costs, drive revenue and increase customer loyalty. With solutions spanning across product and service engineering, planning and operations, you will be ready to take your service initiatives to the next level.
In today’s global economy, shrinking product-based profit margins are spurring the need to focus on new and more stable revenue strategies. Many manufacturers are moving toward servitization, transforming their businesses to prioritize service-related revenue.
By implementing the right service strategy, you can add new revenue streams, drive productivity, cut costs and increase customer loyalty. With a higher quality of service, you can reduce costly asset downtime, improve first-time-fix rates and keep assets in production longer to avoid decommissioning and support sustainability goals. All of these goals are achievable with the help of service engineering solutions.
How can an integrated approach to service, based on the comprehensive digital twin, help you accelerate servitization?
Manage your product’s service lifecycle and serialized assets with a PLM digital backbone that connects design all the way to service execution and back with closed loop processes.
Streamline collaboration between engineering and operations to plan and design with service in mind, early in the development process. With a closed-loop system, you can increase service quality and efficiency, improving service outcomes, while ensuring continual product improvement.
Realize service revenue with visibility of your aftermarket service data. This includes serialized asset configurations, as-built and as-maintained BOM records, statuses and service history — with one source of service knowledge.
Create effective service plans during the design phase of product development to optimize service operations and reduce asset downtime. Provide service teams with accurate asset configuration data and visual service instructions.
Connect to leading ERP, EAM, CRM and FSM technologies to close the loop between product engineering and service operations. Enable high-quality service and improve products.
Leverage IIoT and AI to gain insights on physical asset usage. Gather data from factory equipment to improve performance and increase longevity of assets.
Leverage service lifecycle management (SLM) to work smarter with integrated technologies like AI, IIoT and AR. Track serialized assets and their latest configurations to provide service teams with the data they need to ensure quality service, reduce asset downtime and improve customer relationships.
Define service BOM(s) and manage the relationship with the neutral BOM when derived from another structure, such as engineering BOM (EBOM).
Deliver detailed product and service information to teams that need to track and understand physical assets and their service requirements. Provide service technicians with a complete understanding of service needs.
Analyze service requirements with frequencies against physical structures and their date, characteristic or usage values to produce a list of pending and future maintenance needs.
Leverage existing data from service BOMs and service plans in data-driven outputs of various formats. Fully integrate this data into existing change processes to ensure critical updates are met.
Unleash the power of PLM and CRM for service excellence and accelerated servitization. The Teamcenter SLM app for Salesforce brings together leading PLM and CRM solutions for a seamless user experience. This customer-centric approach to service connects product and service data from PLM to service operations, streamlining field service activities and enabling servitization.
IBM and Siemens have partnered to deliver service lifecycle and asset management together. The integration between IBM Maximo Application Suite for enterprise asset management (EAM) and Teamcenter SLM helps manufacturers realize significant benefits, including up to 25% reduction in asset downtime, 15% increase in productivity and up to 20% reduction in rework cost of maintenance.
Optimization of service operations is important for both manufacturers and operators. Whether it is referred to as asset management, maintenance, repair and operations (MRO) or aftermarket service, the goal remains the same: to streamline processes and enhance key metrics such as uptime, first-time-fix rates, asset life extension, turnaround time, inventory costs reduction and, ultimately, customer satisfaction.
Using Teamcenter SLM tools has become a bigger part of our business success story. We’re banking on it to give us a closer relationship with our customers in the future.
Implement service engineering software with ease. Our support and service offerings will guide you along the way.
Implement Teamcenter on the cloud using a provider of your choice, or SaaS by Siemens. Or deploy on-premise and manage with your IT team. It is not just a large enterprise solution.
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Service engineering applies engineering principles to improve service delivery across various industries. It is delivered using a single application for all things related to the service BOM, from definition to spare parts and logistics properties.
Implementing a comprehensive service engineering solution can bring your company a variety of benefits. By leveraging an integrated strategy spanning product design, service planning and operations, you can improve service efficiency, lower costs and drive new revenue streams. With visibility into serialized asset data, service history and performance insights, you can create effective service plans early in the product development cycle. This approach allows you to optimize service operations, reduce costly asset downtime and keep equipment running longer. Furthermore, with a closed-loop system that enables continual product improvement based on service data, you can enhance the overall quality of your offerings.
Service engineering solutions aid manufacturers in service planning by streamlining collaboration between design engineers, service engineers and service planners. With a collaborative process and single source of truth for product and service data, you can plan for service early in the development process to improve downstream service activities.
SLM is a strategic approach to service engineering, planning and delivery that helps improve service efficiencies, maximize asset uptime and increase service revenue for manufacturers. SLM can help optimize product design and service operations in a way that benefits both the manufacturer and the user throughout the product’s lifecycle.
It encourages product designers to consider whether it would be easy or difficult to service and maintain the product, and incorporate components that are accessible for repairs and replacements. Additionally, service engineering emphasizes designing products with robust materials and manufacturing processes to ensure longevity and minimize breakdowns. With service engineering, product designers are encouraged to consider how customers will interact with the product after purchase, integrating intuitive interfaces and clear documentation for better user experience.
By establishing a feedback loop between product design, service delivery and customer support, companies can continuously improve future product designs based on performance data and customer feedback, ensuring products meet evolving customer needs and expectations.
Service engineering enhances product reliability and accessibility in multiple ways. Firstly, it advocates for robust materials, components and manufacturing processes. This ensures that products are durable and can perform consistently under diverse conditions, reducing the likelihood of malfunctions. Secondly, service engineering encourages the design of products that are easy to service and maintain throughout their lifecycle. By prioritizing ease of maintenance and repair, service engineering enhances accessibility for both service providers and end-users, ultimately leading to improved product reliability and customer satisfaction.
A service engineering solution facilitates service bill of materials (SBOM) management by offering a centralized platform to organize and maintain detailed BOMs for each serviced product. It enables version control to track changes, ensuring technicians have current information from the SBOM, which can also tie in the latest serialized asset configurations for service and repairs. Service engineering solutions support seamless integration with ERP systems and can automate synchronization with inventory management and procurement processes, streamlining service operations and enhancing efficiency throughout the product and service lifecycle.
Video | Discover a solution for managing product complexity
On-demand webinar | Improve service outcomes with full visibility into physical asset configurations
On-demand webinar | Benefits of a complete service lifecycle
Podcast | The importance of SLM
Podcast | Driving success with service and asset management
Podcast | Smart Manufacturing and sustainability
Blog | Accurate maintenance forecasting with PLM-based SLM
White paper | Grow revenue by enhancing your servitization plan with SLM
Blog | Siemens and IBM solutions deliver comprehensive SLM
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