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Renewal Services

We take great pride in our technical support. Across the globe, we offer peace of mind to thousands of customers who trust us to protect their investment in Siemens solutions. Channel partners extend our support network to ensure the highest quality support gets delivered to all our customers.

Maximize the value of your Siemens software investment

What you get with your perpetual renewal contract

A perpetual renewal contract is an essential investment in helping to deliver success. It keeps your team productive, ensures you are current with the latest version of your software and helps solve problems. With a perpetual renewal contract, you can:

  • Stay updated with ongoing product innovations and enhancements with access to major releases and updates
  • Increase your team's productivity by working with the highest quality, most current versions available
  • Get technical support from experienced Siemens support engineers
  • Access expertise you can trust to help solve the most complex challenges
  • Get flexible access to technical support resources so you can get answers conveniently
  • Receive maintenance contracts with extended support plans and expanded services tailored to your specific needs
  • Get any time, anywhere access to search the online knowledgebase, troubleshoot technical issues, download software and licenses, access documentation and manage your support cases

What you get with your subscription renewal contract

Our subscription model offers users many key advantages, including access to the latest software version and the peace of mind of always having access to expert technical support.

The subscription model also makes financial sense. With a subscription renewal contract, you can:

  • Move software licenses from a capital expenditure (CAPEX) to an operating expense (OPEX)
  • Reduce initial outlay and total cost of ownership
  • Enhance certainty of budget planning and cost control and reduce costs of upgrades

What you get with your SaaS renewal contract

Software as a service (SaaS) is a subscription-based software licensing and distribution model in which both the software and the managed data are hosted on external servers.

The application is accessed through a web browser, and there is no need to buy, install, upgrade or maintain any hardware or software. We host the software remotely in the cloud and also provide technical support so you can:

  • Accelerate time-to-value for project initiatives
  • Reduce software implementation time, costs and risks
  • Improve mobility with easier access to software
  • Always use the latest software version
  • Enhance scalability with access to services, as needed

Access Siemens Support Center

We have all the support resources you need in one easy-to-use location: personalized content, an extensive knowledgebase, a powerful search and an intuitive navigation. In the Support Center, you can:

  • Find the latest available product downloads
  • Search knowledgebase articles
  • View current videos
  • Access on-demand training
  • Join a community of experts
  • Access our Account Center
  • Open new cases
  • View the status of support cases
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Siemens PLM Software Community

Find Answers, Connect with your peers and grow your skills in the Siemens Product Lifecycle Management (PLM) Community.

  • Participate in discussions with subject matter experts
  • Search across multiple resources to find answers
  • Submit and vote on product ideas
  • Network with peers and colleagues
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