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Service asset management

Service asset management (SAM) is a software solution that offers manufacturers and service organizations total visibility of configuration and service knowledge of manufactured items or property.

What is service asset management?

Service asset management (SAM) is a critical system within a service lifecycle management (SLM) solution, which in turn supports comprehensive product lifecycle management (PLM).

Service asset management software serves as a data source that comprehensively describes physical assets from their approved configurations to their operational state. This asset and service knowledge ensures an accurate configuration management core that enables all other service lifecycle management systems to be asset and product configuration-driven. Service and product teams use service asset management to access, view, and leverage a secure and single integrated source of information. Also called physical asset management, service asset management maintains the true configuration and performance data for an operational asset, and its underlying systems, subsystems, and components. Service teams use service asset management software to determine what parts can be used to resolve a service event as quickly as possible. They also use service asset management to evaluate the impacts of the proposed product or service-driven changes; they can assess the full impact of these changes on operational characteristics. Results of service activities are captured through service asset management to feed a closed-loop system that enables continuous product and service improvement.

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Understand the benefits

As a single source of service knowledge, service asset management helps increase a manufacturer’s or service organization’s productivity by providing rapid, accurate information access and enhanced collaboration.

Better serviceability

Get visibility and traceability of current asset configuration data and service knowledge of assets in production.

Improve asset uptime and performance

Reduce asset downtime and service inefficiencies while keeping assets in production longer.

Service activities completed on time and on budget

Reduce service inefficiencies with planning early-on and visibility to current service requirements.

How service asset management software works

Building on the design, engineering, and manufacturing information generated earlier in the product lifecycle, service asset management software captures and manages a wide range of operational knowledge in the form of a comprehensive, actional digital twin. The digital twin virtually represents the up-to-date physical structure of the managed asset and comprises all the mechanical, electrical/electronic, software, and associated document-related components of each asset, and the status and history of their operational use.

Information managed by service asset management software includes:

  • Configuration information that describes physical assets in their as-designed and as-maintained states
  • A complete history of each asset and its traceable systems, assemblies, and components
  • Technical information that defines each asset’s traceability, life characteristics, life limits, applicability, and utilization
  • Regulatory requirements and compliance standards that each asset must meet
  • Metrics that track asset availability, reliability, and performance to demonstrate that expected and contractual marks are achieved

Physical asset management is supported by the service bill of materials (sBOM), a managed view of service materials requirements that bridges ongoing engineering changes and upgrades of the product to the specific asset’s physical structure requirements. The sBOM prevents discrepancies between continuous change processes and the physical asset. It also enables full consideration of the services impacts of engineering changes.

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