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Support Premium

Spécifications du support sur le cloud

Support Cloud est un droit disponible avec le support de niveau Argent ou Or. Avec Support Cloud, les clients bénéficient d’un environnement prêt à l’emploi d’un ou de plusieurs produits bénéficiant d’un support Argent ou Or, avec les spécifications répertoriées.

Support Cloud parameters


Project run time (months)



24 GB
(e.g., 3 machines with 8 GB running parallel)

Storage overall

2000 GB
(e.g., 20 machines with 100 GB)

Firewall restriction on customer IP address

Up to 2

Import or export of VM templates



Up to 5

Site2Site VPN


Graphic card

1 x nVidiaM60

Microsoft SQL Server Standard

For 5 users

Microsoft Server OS License


3rd-Party licenses

Excluded. Optional access to local customer license

Access to VM templates

Up to 50 templates

Access to a self-service Cloud Portal or a public Cloud Provider (e.g., AWS)

Yes (e.g., https://gtac-cloud.de.hca.siemens.com/cloud/org/customer_name)


Up to 24x7

Support (Monday-Friday)

8-17 GMT+1

Access Siemens Support Center

We have all the support resources you need in one easy-to-use location: personalized content, an extensive knowledgebase, a powerful search and an intuitive navigation. In the Support Center, you can:

  • Find the latest available product downloads
  • Search knowledgebase articles
  • View current videos
  • Access on-demand training
  • Join a community of experts
  • Access our Account Center
  • Open new cases
  • View the status of support cases
A smiling male support center worker.