Access a variety of support options, so you have dedicated help when you need it most.
Our Premium Support Services provide expanded services that enhance our customer support plans. They provide flexibility for customers who need dedicated resources to manage their support requests. They are also ideal for customers who want more personalized support services or need dedicated technical resources familiar with their environment.
Our Premium Support is part of the Siemens Xcelerator portfolio, a comprehensive and integrated set of software and services.
Premium Support offers two options that can be deployed across all Siemens software solutions. Support options can be used separately or alongside each other:
A support account manager (SAM) is an experienced support manager who acts as a single point of contact and advocates for, and orchestrates, support activities across a customer organization.
The dedicated support engineer (DSE) is a subject matter expert, dedicated to assist with product usage questions and proactive adoption support. A DSE will also resolve technical incidents faster through familiarity with your environment.
On-demand product assistance
Speed-up IR resolution
Enhanced problem report escalation process (customer care)
We have all the support resources you need in one easy-to-use location: personalized content, an extensive knowledgebase, a powerful search and an intuitive navigation.
In Support Center, you can: