Global Support DirectDial IDs

Here are general instructions for contacting Siemens Software Customer Support by phone.

Call creation for a new support case

  1. Dial your local Customer Support phone number. Find this number here: https://www.sw.siemens.com/en-US/support-services/global-premium-support-numbers/
  2. Once connected, press 2 to create a new Call (Support Case).
  3. If prompted, enter your SoldTo/Site ID (up to 10 digits) with or without leading zeros.
  4. Choose from the product menu presented. Note: If your phone number is not listed in our customer relationship management (CRM) system, you will be prompted to provide a DirectDial ID (from the table below) or product option.
  5. If you need support for a different product than presented in the product menu, press 0 and follow the instructions from the next section below, titled "Product Selection."

Product selection

Select your product according to the contact details available in Support Center: https://support.sw.siemens.com/en-US/

Graphic displaying phone dial instructions

Check the status of an existing support case

  1. Dial your local customer support phone number.
  2. Once connected, press "3" to follow up on an existing support case.
  3. Spell or enter your support case number (this will be up to 7 digits long).
  4. Press "1" to speak to the support engineer.
    Press "2" to speak to the support engineer's manager.

    The resulting key sequence after successful telephone connection looks like this:
Graphic displaying phone dial-in instructions.

You will be forwarded to the responsible Customer Support engineer. If the Customer Support engineer is not immediately available, you can leave a message to send to the engineer once one is available.

DirectDial IDs

CAESAM
21642—All Products

Camstar
21681—All Products

Cloud Application Services (CApS)
21692—Teamcenter
21693—MOM
21694—Polarion
21628—NX

Comos
21697—Licensing
21698—Platform
21699—Automation
21700—Process
21701—Infrastructure
21702—Database
21703—Integrated-Engineering
21704—Advanced-ES
21705—Others
21706—Training

Geolus
21653—All Products

Jack
21651—All Products

Learning Advantage
21680—Training

Manufacturing-Intelligence
21575—Manufacturing-Intelligence

Manufacturing-Interoperability
21579—Manufacturing-Interoperability

Manufacturing-Performance
21577—Manufacturing-Performance

Mendix
21718—All Products

Insights Hub
21690—All Products

MOM-Tecnomatix
21588—UniCam-FX
21589—MES
21590—Test-Expert

NX Digital Engineering Services
21591—CAD
21592—NX Teamcenter Integration for NX
21593—Programming-Automation-Tool
21594—CAM
21595—Installation
21596—Routing
21598—Ideas
21599—Manufacturing Press Line Simulation
21600—Manufacturing Line Designer
21601—MLP
21591—Share

Omneo
21510—All Products

Opcenter
21544—Execution-Core
21545—Execution-Electronics
21801—Execution Foundation OEE
21546—Execution-Semiconductor
21547—Execution-Medical-Devices
21553—Opcenter-Quality
21555—Advanced-Planning-and-Scheduling
21561—Execution-Discrete
21562—Execution-Process
21563—Execution-Foundation
21564—Research-Development-and-Laboratory / RD&L
21581—Opcenter-Intelligence
21582—Opcenter-Reporting
21583—Opcenter-Connect-MOM
21586—Execution-Pharma

PCM
21530—All Products

PLM-Open
21655—Rulestream

Polarion
21647—All Products

Preactor
21682—All Products

QMS
21548—QSYS
21549—SINIC
21550—Calvin

QMS-Compliant-Pro
21551—All Products

QMS-QSI
21542—All Products

SAAS-Operation
21692—Teamcenter X
21694—Polarion X
21628—NX X

SES
21500—Fibersim
21501—Syncrofit
21502—Mastertrim
21503—SDE
21504—QPE
21505—Encapta

Simatic-IT
21556—Production-Suite
21557—LMS
21558—Unified-Architecture-Foundation
21559—Unified-Architecture-Discrete
21560—Unified-Architecture-Process
21565—Formula-work-bench
21566—Electronic-lab-notebook
21567—R&D Libraries
21568—T4CPG
21569—Supplier-collaboration-center
21570—R&D Suite Reporting Server
21571—R&D Suite
21572—Interspec
21573—Unilab
21584—eBR
21585—XFP

Simcenter-Test
21671—Licensing
21672—Installation
21673—Testlab
21674—Tecware
21675—Testxpress
21676—Hardware
21532—Others

Simcenter-1D
21631—Amesim
21632—Sysdm
21633—System-Analyst
21634—Web-App-Server
21635—System-Architect
21636—Flomaster
21637—Prescan
21639—Femap
21613—Pre-Post
21627—Samcef

Simcenter-3D
21608—Acoustics
21609—Laminate-Composite
21610—Motion
21611—Multiphysics
21612—Optimization
21614—Nonlinear
21615—NX-Open
21616—Durability
21617—Correlat-Updating
21618—Response-Dynamics
21619—Assembly-FEM
21620—Samcef-Environment
21621—Flexible-Pipe
21622—Sim-Proces-Manage
21623—Margin-of-Safety
21624—Electro-Magnetics
21625—Structur-Dynamics
21643—Share

Simcenter-Nastran
21643—Nastran

Siemens PLM
21533—Licensing

SolidEdge
21686—Application
21687—Installat-Licensing
21688—Data-Management
21686—Share

Teamcenter
21511—Application
21512—Customizations
21513—Enterprise
21514—Installation
21515—Lifecycle-Vis
21516—Manufacturing
21602—Activeworkspace-EWI
21603—Manufacturing Easy Plan
21683—RapidAuthor
21511—Share

Tecnomatix
21604—AM-NETWORK
21605—INTOSITE
21606—QUALITY
21607—REALNC
21707—Factory
21708—Plant-Simulation
21709—Process-Designer
21710—Process-Simulate
21711—Robcad
21800—Optimize My Plant

Valeo
21645—All Products

WebTools
21661—WebKey
21662—LogIR
21663—FTP
21664—QTAC
21665—Download
21666—Upload
21667—Search-Tool
21668—Export-Compliance
21669—General-Assistance

Xcelerator Share
21520—Xcelerator Share

XHQ
21508—All Products

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