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Global and Premium Support resources

Find support information for Siemens Digital Industries Software products and services.

Global Support resources

A great option for support is to log in to Support Center. If you are unable to sign in, phone support numbers are listed below by region.

Americas

US and Canada only

1 800 955 0000

North America

+1 714 952 5444

Latin America

Mexico, Central America, South America (except Brazil)
+55 5261 4796

Brazil

+55 11 4228 7611

Asia-Pacific

ASEAN

+65 6843 1073

Australia

1 800 636 471

China

800 810 1970 or +86 21 22086635

Hong Kong

+852 2230 3322

India

1 800 102 4822 or +91 20 40282100 or +91 20-39182200

Japan

+81 3 5354 5311 or 0120 666 388

Korea

+82 2 559 5854

New Zealand

+91 20 4028 2100

EMEA

Austria

+43 732 377 550 38

Belgium

+32 1 638 4672

Czech Republic

+420 266 790 444

France

+33 1 71 22 54 11

Germany

+49 221 208 02222

Italy

800 900 047

Luxembourg

+32 1 638 46 72

Netherlands

+31 73 680 25 43

Poland

+48 22 339 36 90

Spain

+34 900 87 88 80

Sweden

+46 8 506 990 80

Switzerand

+41 44 755 72 82

United Kingdom

+44 1276 413333

Premium Support and other product resources

Manufacturing Operations Management (MOM) Emergency Support

When to make an emergency call for Manufacturing Operations Management

Important: The recommended method for submitting a critical incident is to submit a new case via the 24/7 Support Center website: https://support.sw.siemens.com/en-US/

Please reserve emergency phone calls for the following situations only:

For new critical incidents

Incidents that result in a severe disruption to operations and require immediate assistance from a Siemens Software Global Support engineer, and you are unable to submit the case on the Siemens Software Support Center website: https://support.sw.siemens.com/en-US/


For critical and important updates on existing P1 incidents

You need immediate attention from Siemens Software Global Support on a critical update or reoccurrence of an existing P1 Critical incident.

How to make an emergency call for Manufacturing Operations Management

This applies to both Silver and Gold Support Services.

Locate your region and the product you need support for in the table, and follow these steps:

  1. Dial your local Customer Support phone number listed above.
  2. Press "0” to enter the emergency support menu.
  3. Enter one of the 5-digit PINs from according to the product and region. Find this number here: MOM Emergency Support

IMPORTANT:

Normal business hours
You will be presented with two options of creating a new case or checking the status of an existing case.

Outside of business hours
You will be prompted to access the emergency phone menu.

Visit Manufacturing Operations Management (MOM) Emergency Support

Managed Services, Polarion, Valeo and Cloud Solutions

After-hours telephone support is available for customers who have purchased a maintenance contract to address critical priority situations in which the software production installation ceases to function entirely or causes severe disruption to operations.

Visit After-hours maintenance

Support Cloud specifications

Support Cloud is an entitlement available with Silver- or Gold-tier support. With Support Cloud, customers receive an out-of-the-box environment of a product or products on Silver or Gold support, with the listed specifications.

Visit Support Cloud specifications

COMOS

Dedicated COMOS support is available Monday - Friday, excluding regional and nationwide holidays, and December 24 and 31.

Visit COMOS support

Available COMOS downloads:

Please note: The ‘getcid.exe’ is contained with the ‘Siemens-LicenseServer_v######_hostid_utils.zip’ file.

Support links

Account and certification resources

Downloadable resources

Legacy/historical resources

WebKey account management
Register for a new account, or manage an existing account.

Composite ID (CID) utility

Download legacy products* Access and download legacy products.

License management * Request an electronic or emergency copy of your FLEXlm license.

Register composite HostID *

GTAC documentation
Access Legacy product documentation.

EULA and maintenance, enhancements, and support terms
Access end-user license agreements and product-specific support terms.

Historical documentation
Access historical documentation for many Siemens products.

Simcenter MicReD maintenance services

Solution Center archive - Legacy content
Browse our knowledgebase archive.

Solution Center archive - Legacy content
Browse our knowledgebase archive.

* Requires sign-in for access

Access Siemens Support Center

We have all the support resources you need in one easy-to-use location: personalized content, an extensive knowledgebase, a powerful search and an intuitive navigation.

In Support Center, you can:

  • Find the latest available product downloads
  • Search knowledgebase articles
  • View current videos
  • Access on-demand training
  • Join a community of experts
  • Access our Account Center
  • Open new cases
  • View the status of support cases
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