Find support information for Siemens Digital Industries Software products and services.
A great option for support is to log-in to Support Center. If you are unable to sign in, phone support numbers and hours are listed below by region.
Normal business hours for PLM, Polarion, Motion Control, Simcenter, and MOM
North America (PST): 5:00-17:00 (MOM 5:00-14:00)
Brazil (EAST): 8:00-17:00 (MOM 9:00-17:00)
1 800 955 0000
+1 714 952 5444
Mexico, Central America, South America (except Brazil)
+55 5261 4796
+55 11 4228 7611
Normal business hours for PLM, Polarion, Motion Control, Simcenter, and MOM
Japan (JST): 9:00-17:30 (MOM 9:00-18:00)
China (CST): 9:00-17:30 (MOM 8:00-17:00)
India (IST): 8:00-17:00 (MOM 8:00-14:30)
+65 6843 1073
1 800 636 471
800 810 1970 or +86 21 22086635
+852 2230 3322
1 800 102 4822 or +91 20 40282100 or +91 20-39182200
+81 3 5354 5311 or 0120 666 388
+82 2 559 5854
+91 20 4028 2100
Normal business hours for PLM, Polarion, Motion Control, Simcenter, and MOM
Western Europe (GMT): 8:00-17:00 (MOM 8:00-17:00)
Central Europe (CET): 8:00-17:00 (MOM 9:00–18:00)
Middle East (TRT): 8:00-17:00 (MOM 10:00-19:00)
+43 732 377 550 38
+32 1 638 4672
+420 266 790 444
+33 1 71 22 54 11
800 900 047
+34 900 87 88 80
+46 8 506 990 80
+44 1276 413333
Important: The recommended method for submitting a critical incident is to submit a new case via the 24/7 Support Center website: https://support.sw.siemens.com/en-US/
Please reserve emergency phone calls for the following situations only:
Incidents that result in a severe disruption to operations and require immediate assistance from a Siemens Software Global Support engineer, and you are unable to submit the case on the Siemens Software Support Center website: https://support.sw.siemens.com/en-US/
You need immediate attention from Siemens Software Global Support on a critical update or reoccurrence of an existing P1 Critical incident.
This applies to both Silver and Gold Support Services.
Locate your region and the product you need support for in the table, and follow these steps:
IMPORTANT:
Normal business hours
You will be presented with two options of creating a new case or checking the status of an existing case.
Outside of business hours
You will be prompted to access the emergency phone menu.
Visit Manufacturing Operations Management (MOM) Emergency Support
After-hours telephone support is available for customers who have purchased a maintenance contract to address critical priority situations in which the software production installation ceases to function entirely or causes severe disruption to operations.
Support Cloud is an entitlement available with Silver- or Gold-tier support. With Support Cloud, customers receive an out-of-the-box environment of a product or products on Silver or Gold support, with the listed specifications.
Dedicated COMOS support is available Monday - Friday, excluding regional and nationwide holidays, and December 24 and 31.
Available COMOS downloads:
Please note: The ‘getcid.exe’ is contained with the ‘Siemens-LicenseServer_v######_hostid_utils.zip’ file.
Account and certification resources | Downloadable resources | Legacy/historical resources |
---|---|---|
WebKey account management | Download legacy products* Access and download legacy products. | |
License management * Request an electronic or emergency copy of your FLEXlm license. | GTAC documentation | |
EULA and maintenance, enhancements, and support terms | Historical documentation | |
Solution Center archive - Legacy content | ||
Solution Center archive - Legacy content |
* Requires sign-in for access
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