Premium Support

Manufacturing Operations Management (MOM) Support

Emergency Support hours of service (Critical issues only)

  • Silver Support Service: 24 hours a day / 5 days per week / Monday - Friday
  • Gold Support Service: 24 hours a day / 7 days per week

About Emergency Services

Emergency telephone support is available for customers who have purchased Silver Support Service or Gold Support Service to address critical priority situations in which the software production installation ceases to function entirely or causes a severe disruption to operations. By making an emergency call, customers will be connected to the available on-stand-by support engineer, that will take charge of the reported incident and, if necessary, will connect the customer to the most expert support engineer available.

When to make an emergency call for Manufacturing Operations Management

Important: The recommended method for submitting a critical incident is to submit a new case via the 24/7 Support Center website: https://support.sw.siemens.com/en-US/

Please reserve emergency phone calls for the following situations only:

For new critical incidents

Incidents that result in a severe disruption to operations and require immediate assistance from a Siemens Software Global Support engineer, and you are unable to submit the case on the Siemens Software Support Center website: https://support.sw.siemens.com/en-US/

For critical and important updates on existing P1 incidents

You need immediate attention from Siemens Software Global Support on a critical update or reoccurrence of an existing P1 Critical incident.

How to make an emergency call for Manufacturing Operations Management

This applies to both Silver and Gold Support Services.

Locate your region and the product you need support for in the table, and follow these steps:

  1. Dial your local Customer Support phone number.
  2. Press "0” to enter the emergency support menu.
  3. Enter one of the 5-digit PINs below according to the product and
    region.

IMPORTANT:

Normal business hours
You will be presented with two options of creating a new case or checking the status of an existing case.

Outside of business hours
You will be prompted to access the emergency phone menu.

MOM Emergency Support Numbers

Opcenter Execution Discrete

Regions and Emergency PINs

EMEA: 30008
AMS (Americas): 30007
APAC: 30009

Opcenter Execution Foundation OEE

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30016

Opcenter Execution Foundation

Regions and Emergency PINs

EMEA: 30008
AMS (Americas): 30007
APAC: 30009

Opcenter Execution Process

Regions and Emergency PINs

EMEA: 30008
AMS: (Americas) 30007
APAC: 30009

SIMATIC IT Unified Architecture Foundation

Regions and Emergency PINs

EMEA: 30008
AMS (Americas): 30007
APAC: 30009

SIMATIC IT Unified Architecture Discrete

Regions and Emergency PINs

EMEA: 30008
AMS (Americas): 30007
APAC: 30009

SIMATIC IT Unified Architecture Process Industries

Regions and Emergency PINs

EMEA: 30008
AMS (Americas): 30007
APAC: 30009

Opcenter Execution Core

Regions and Emergency PINs

EMEA: 30011
AMS (Americas): 30024
APAC: 30023

Opcenter Execution Electronics

Regions and Emergency PINs

EMEA: 30011
AMS (Americas): 30024
APAC: 30023

Opcenter Execution Medical Device and Diagnostics

Regions and Emergency PINs

EMEA: 30011
AMS (Americas): 30024
APAC: 30023:

Opcenter Execution Semiconductor

Regions and Emergency PINs

EMEA: 30011
AMS (Americas): 30024
APAC: 30023:

Camstar

Regions and Emergency PINs

EMEA: 30011
AMS (Americas): 30024
APAC: 30023

Opcenter Execution Electronics IoT - MSS (Valor IoT manufacturing - Shopfloor)

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30032

Opcenter Connect MOM

Regions and Emergency PINs

EMEA: 30025
AMS: (Americas) 30027
APAC: 30026

Manufacturing Interoperability

Regions and Emergency PINs

EMEA: 30025
AMS: (Americas) 30027
APAC: 30026

SIMATIC IT Production Suite

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30016

SIMATIC IT Aerospace and Complex Manufacturing

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30016

SIMATIC IT Batch Integration Layer

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30016

SIMATIC IT for Process/Hybrid

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30016

SIMATIC IT Line Monitoring System

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30016

SIMATIC IT Mechatronics

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30016

SIMATIC IT OEE

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30016

SIMATIC IT PLM

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30016

SIMATIC IT Report Manager

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30016

SIMATIC IT Reporting Framework

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30016

Opcenter Quality

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30012

Teamcenter Quality

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30012

QMS Professional

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30012

Opcenter RD&L (Research, Development and Laboratory)

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30014

SIMATIC IT R&D Suite (including Unilab and Interspec)

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30014

Opcenter Execution Pharma

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30010

SIMATIC IT eBR

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30010

Opcenter Intelligence

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30015

Manufacturing Intelligence

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30015

Manufacturing Performance

Regions and Emergency PINs

All (AMS, EMEA, APAC): 30015

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