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{"heading":"Maintenance Services Terms for Software & Hardware","shareURL":"https://www.sw.siemens.com/en-US/sw-terms/mes/","align":"text-center","tagline":"Digital Industries Software","children":"<p>The Maintenance Services Terms comprise General Maintenance Services Terms as amended by Specific Maintenance Terms applicable with respect to certain software or hardware. Applicable Specific Maintenance Terms are easily identifiable via the unique alphanumeric code displayed on the order with respect to the software or hardware to which the services relate. If the alphanumeric code set forth on an order is not listed below, only the General Maintenance Services apply. </p><p>You can find previous and retired versions of the Maintenance Services Terms <a href=/en-US/sw-terms/previous/>here</a>.</p>"}
Digital Industries Software

Maintenance Services Terms for Software & Hardware

<p>The Maintenance Services Terms comprise General Maintenance Services Terms as amended by Specific Maintenance Terms applicable with respect to certain software or hardware. Applicable Specific Maintenance Terms are easily identifiable via the unique alphanumeric code displayed on the order with respect to the software or hardware to which the services relate. If the alphanumeric code set forth on an order is not listed below, only the General Maintenance Services apply. </p><p>You can find previous and retired versions of the Maintenance Services Terms <a href=/en-US/sw-terms/previous/>here</a>.</p>
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Maintenance Services Terms

Alpha CodeDocument NameDates Applicable
General Maintenance Services TermsJuly 18, 2021 - present
COMOSComos Software Specific Maintenance TermsJuly 18, 2021 - present
EMB-EPSEmbedded Software Specific Maintenance TermsJuly 18, 2021 - present
HWHardware Specific Maintenance TermsJuly 18, 2021 - present
MCMC Software Specific Maintenance TermsJuly 18, 2021 - present
PLM, PLM-TC, PLM-NX, PLM-TCO, MOM, MGSP, or POLARPLM, MOM, MGSP, & Polarion Maintenance TermsJuly 18, 2021 - present
XHQXHQ Software Specific Maintenance TermsJuly 18, 2021 - present

Related Terms

See terms and conditions related to the Maintenance Terms.

Supplemental Terms

The Supplemental Terms set out the license models, applicable maintenance and support terms and other portfolio-related or use case-specific terms. Supplemental terms are identified on the order form by unique alphanumeric codes.

Cloud Support and SLA Framework

Learn about our support commitment and service level agreement for our cloud services.

Universal Customer Agreement (UCA)

The base terms set out the general terms and conditions of your contract and are either set forth in the End User License Agreement (EULA) or in the Universal Customer Agreement (UCA).

End User License Agreement (EULA)

The base terms set out the general terms and conditions of your contract and are either set forth in the End User License Agreement (EULA) or in the Universal Customer Agreement (UCA).