See terms and conditions related to the Cloud SLA.
The Supplemental Terms set out the license models, applicable maintenance and support terms and other portfolio-related or use case-specific terms. Supplemental terms are identified on the order form by unique alphanumeric codes.
Learn about our maintenance and support service for on-premises software and our hardware products.
The base terms set out the general terms and conditions of your contract and are either set forth in the End User License Agreement (EULA) or in the Universal Customer Agreement (UCA).