Global Support DirectDial IDs

Here are general instructions for contacting Siemens Software Customer Support by phone.

Call creation for a new support case

Dial your local Customer Support phone number. Find this number here: https://www.sw.siemens.com/en-US/support-services/global-premium-support-numbers/
Once connected, press 2 to create a new Call (Support Case).
If prompted, enter your SoldTo/Site ID (up to 10 digits) with or without leading zeros.
Choose from the product menu presented. Note: If your phone number is not listed in our customer relationship management (CRM) system, you will be prompted to provide a DirectDial ID (from the table below) or product option.
If you need support for a diﬀerent product than presented in the product menu, press 0 and follow the instructions from the next section below, titled "Product Selection."

Product selection

Select your product according to the contact details available in Support Center: https://support.sw.siemens.com/en-US/

Graphic displaying phone dial instructions

Check the status of an existing support case

Dial your local customer support phone number.
Once connected, press "3" to follow up on an existing support case.
Spell or enter your support case number (this will be up to 7 digits long).
Press "1" to speak to the support engineer.
Press "2" to speak to the support engineer's manager.

The resulting key sequence after successful telephone connection looks like this:

Graphic displaying phone dial-in instructions.

You will be forwarded to the responsible Customer Support engineer. If the Customer Support engineer is not immediately available, you can leave a message to send to the engineer once one is available.

DirectDial IDs
CAESAM 21642—All Products
Camstar 21681—All Products
Cloud Application Services (CApS) 21692—Teamcenter 21693—MOM 21694—Polarion 21628—NX
Comos 21697—Licensing 21698—Platform 21699—Automation 21700—Process 21701—Infrastructure 21702—Database 21703—Integrated-Engineering 21704—Advanced-ES 21705—Others 21706—Training
Geolus 21653—All Products
Jack 21651—All Products
Learning Advantage 21680—Training
Manufacturing-Intelligence 21575—Manufacturing-Intelligence
Manufacturing-Interoperability 21579—Manufacturing-Interoperability
Manufacturing-Performance 21577—Manufacturing-Performance
Mendix 21718—All Products
Insights Hub 21690—All Products
MOM-Tecnomatix 21588—UniCam-FX 21589—MES 21590—Test-Expert
NX Digital Engineering Services 21591—CAD 21592—NX Teamcenter Integration for NX 21593—Programming-Automation-Tool 21594—CAM 21595—Installation 21596—Routing 21598—Ideas 21599—Manufacturing Press Line Simulation 21600—Manufacturing Line Designer 21601—MLP 21591—Share
Omneo 21510—All Products
Opcenter 21544—Execution-Core 21545—Execution-Electronics 21546—Execution-Semiconductor 21547—Execution-Medical-Devices 21553—Opcenter-Quality 21555—Advanced-Planning-and-Scheduling 21561—Execution-Discrete 21562—Execution-Process 21563—Execution-Foundation 21564—Research-Development-and-Laboratory / RD&L 21581—Opcenter-Intelligence 21582—Opcenter-Reporting 21583—Opcenter-Connect-MOM 21586—Execution-Pharma
PCM 21530—All Products
PLM-Open 21655—Rulestream
Polarion 21647—All Products
Preactor 21682—All Products
QMS 21548—QSYS 21549—SINIC 21550—Calvin
QMS-Compliant-Pro 21551—All Products
QMS-QSI 21542—All Products
SAAS-Operation 21692—Teamcenter X 21694—Polarion X 21628—NX X
SES 21500—Fibersim 21501—Syncrofit 21502—Mastertrim 21503—SDE 21504—QPE 21505—Encapta
Simatic-IT 21556—Production-Suite 21557—LMS 21558—Unified-Architecture-Foundation 21559—Unified-Architecture-Discrete 21560—Unified-Architecture-Process 21565—Formula-work-bench 21566—Electronic-lab-notebook 21567—R&D Libraries 21568—T4CPG 21569—Supplier-collaboration-center 21570—R&D Suite Reporting Server 21571—R&D Suite 21572—Interspec 21573—Unilab 21584—eBR 21585—XFP
Simcenter-Test 21671—Licensing 21672—Installation 21673—Testlab 21674—Tecware 21675—Testxpress 21676—Hardware 21532—Others
Simcenter-1D 21631—Amesim 21632—Sysdm 21633—System-Analyst 21634—Web-App-Server 21635—System-Architect 21636—Flomaster 21637—Prescan 21639—Femap 21613—Pre-Post 21627—Samcef
Simcenter-3D 21608—Acoustics 21609—Laminate-Composite 21610—Motion 21611—Multiphysics 21612—Optimization 21614—Nonlinear 21615—NX-Open 21616—Durability 21617—Correlat-Updating 21618—Response-Dynamics 21619—Assembly-FEM 21620—Samcef-Environment 21621—Flexible-Pipe 21622—Sim-Proces-Manage 21623—Margin-of-Safety 21624—Electro-Magnetics 21625—Structur-Dynamics 21643—Share
Simcenter-Nastran 21643—Nastran
Siemens PLM 21533—Licensing
SolidEdge 21686—Application 21687—Installat-Licensing 21688—Data-Management 21686—Share
Teamcenter 21511—Application 21512—Customizations 21513—Enterprise 21514—Installation 21515—Lifecycle-Vis 21516—Manufacturing 21602—Activeworkspace-EWI 21603—Manufacturing Easy Plan 21683—RapidAuthor 21511—Share
Tecnomatix 21604—AM-NETWORK 21605—INTOSITE 21606—QUALITY 21607—REALNC 21707—Factory 21708—Plant-Simulation 21709—Process-Designer 21710—Process-Simulate 21711—Robcad
Valeo 21645—All Products
WebTools 21661—WebKey 21662—LogIR 21663—FTP 21664—QTAC 21665—Download 21666—Upload 21667—Search-Tool 21668—Export-Compliance 21669—General-Assistance
Xcelerator Share 21520—Xcelerator Share
XHQ 21508—All Products

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