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Maintenance, repair and overhaul

Maintenance, repair and overhaul (MRO) software is a comprehensive service lifecycle management solution focusing on other aspects of SLM: design for servicephysical asset management and software that closes the loop with an ongoing feedback mechanism between design and engineering and service.

What is maintenance, repair and overhaul?

Maintenance, repair and overhaul (MRO) is a strategy that addresses the ongoing service requirements of high-value physical assets once they are deployed and in use. OEMs and owners/operators of those major assets employ MRO. The same acronym is also used for maintenance, repair and operations, which usually refers to a similar strategy as it applies to a facility and its equipment. In either case, maintenance, repair, and overhaul activities are supported by service lifecycle management (SLM) software.

Maintenance, repair and overhaul comprise the full spectrum of service activities, from routine maintenance operations to repairs as needed to activities that modernize, restore or rebuild assets – that is, depot-level maintenance. Different approaches to MRO planning, scheduling and execution have developed over the last half-century. Many originated as maintenance strategies developed by the military to maximize military hardware's availability and mission readiness.

Today’s maintenance, repair, and overhaul software leverages digital technologies to optimize the efficiency and efficacy of MRO delivery to OEMs and owners/operators in a broad spectrum of industries – especially those with highly engineered products that have long, useful lives. Such physical assets are highly valuable to companies that buy them and those that service and support them. A robust maintenance, repair, and overhaul strategy aims to get the most from these assets by maximizing their availability and reliability.

Related products: Teamcenter Service Lifecycle Management

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Understand the benefits

Maintenance, repair and overhaul software enables service stakeholders to maximize the availability and reliability of managed physical assets.

Improve first-time fix rate

Eliminate multiple service trips and service right the first time with knowledge of the current asset configuration and product information.

Service activities completed on time and on budget

Reduce service inefficiencies with service planning early-on, visibility to current service requirements, and visual service instructions.

Improve overall service productivity and throughput

Accelerate service-related processes with comprehensive service lifecycle management capabilities.

How maintenance, repair and overhaul software works

Maintenance, repair, and overhaul software provides service stakeholders with a framework for defining and managing maintenance requirements and establishing cost-effective service procedures and work schedules to satisfy those requirements.

Key functions of maintenance, repair, and overhaul software include:

  • Capture and management of maintenance requirements for each managed asset
  • Analysis of each asset in terms of operational hours, maintenance requirements, and utilization data to generate a forecasted maintenance schedule
  • Definition of resources needed to perform each service activity
  • Visibility of service information, instructions, and task assignments for service execution
  • Proactive planning of service visits to eliminate duplicate work tasks and generate bills of materials (BOMs) for upcoming visits
  • Development of in-depth overhaul and decommission plans
  • Management and creation of schedules and work orders to meet both pre-planned and ad hoc (repair) service requirements
  • Roll-up of maintenance requirements for individual assets into an operations-wide plan for the service organization
  • Creation and population of service documents
  • Reporting and analytics for assessment of trends and monitoring of key performance indicators (KPIs)

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