Prise en charge Premium
Prise en charge de la Gestion des opérations de production (MOM)
Horaire de la prise en charge d'urgence (problèmes critiques uniquement)
- Service de prise en charge Argent :24 heures sur 24 / 5 jours sur 7 / Du lundi au vendredi
- Service de prise en charge Or : 24 heures sur 24 / 7 jours sur 7
About Emergency Services
Emergency telephone support is available for customers who have purchased Silver Support Service or Gold Support Service to address critical priority situations in which the software production installation ceases to function entirely or causes a severe disruption to operations. By making an emergency call, customers will be connected to the available on-stand-by support engineer, that will take charge of the reported incident and, if necessary, will connect the customer to the most expert support engineer available.
When to make an emergency call for Manufacturing Operations Management
Important: The recommended method for submitting a critical incident is to submit a new case via the 24/7 Support Center website: https://support.sw.siemens.com/en-US/
Please reserve emergency phone calls for the following situations only:
For new critical incidents
Incidents that result in a severe disruption to operations and require immediate assistance from a Siemens Software Global Support engineer, and you are unable to submit the case on the Siemens Software Support Center website: https://support.sw.siemens.com/en-US/
For critical and important updates on existing P1 incidents
You need immediate attention from Siemens Software Global Support on a critical update or reoccurrence of an existing P1 Critical incident.
How to make an emergency call for Manufacturing Operations Management
This applies to both Silver and Gold Support Services.
Locate your region and the product you need support for in the table, and follow these steps:
- Dial your local Customer Support phone number.
- Press "0” to enter the emergency support menu.
- Enter one of the 5-digit PINs below according to the product and
region.
IMPORTANT:
Normal business hours
You will be presented with two options of creating a new case or checking the status of an existing case.
Outside of business hours
You will be prompted to access the emergency phone menu.
MOM Emergency Support Numbers
Opcenter Execution Discrete
Regions and Emergency PINs
EMEA: 30008
AMS (Americas): 30007
APAC: 30009
Opcenter Execution Foundation OEE
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30016
Opcenter Execution Foundation
Regions and Emergency PINs
EMEA: 30008
AMS (Americas): 30007
APAC: 30009
Opcenter Execution Process
Regions and Emergency PINs
EMEA: 30008
AMS: (Americas) 30007
APAC: 30009
SIMATIC IT Unified Architecture Foundation
Regions and Emergency PINs
EMEA: 30008
AMS (Americas): 30007
APAC: 30009
SIMATIC IT Unified Architecture Discrete
Regions and Emergency PINs
EMEA: 30008
AMS (Americas): 30007
APAC: 30009
SIMATIC IT Unified Architecture Process Industries
Regions and Emergency PINs
EMEA: 30008
AMS (Americas): 30007
APAC: 30009
Opcenter Execution Core
Regions and Emergency PINs
EMEA: 30011
AMS (Americas): 30024
APAC: 30023
Opcenter Execution Electronics
Regions and Emergency PINs
EMEA: 30011
AMS (Americas): 30024
APAC: 30023
Opcenter Execution Medical Device and Diagnostics
Regions and Emergency PINs
EMEA: 30011
AMS (Americas): 30024
APAC: 30023:
Opcenter Execution Semiconductor
Regions and Emergency PINs
EMEA: 30011
AMS (Americas): 30024
APAC: 30023:
Camstar
Regions and Emergency PINs
EMEA: 30011
AMS (Americas): 30024
APAC: 30023
Opcenter Execution Electronics IoT - MSS (Valor IoT manufacturing - Shopfloor)
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30032
Opcenter Connect MOM
Regions and Emergency PINs
EMEA: 30025
AMS: (Americas) 30027
APAC: 30026
Manufacturing Interoperability
Regions and Emergency PINs
EMEA: 30025
AMS: (Americas) 30027
APAC: 30026
SIMATIC IT Production Suite
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30016
SIMATIC IT Aerospace and Complex Manufacturing
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30016
SIMATIC IT Batch Integration Layer
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30016
SIMATIC IT for Process/Hybrid
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30016
SIMATIC IT Line Monitoring System
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30016
SIMATIC IT Mechatronics
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30016
SIMATIC IT OEE
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30016
SIMATIC IT PLM
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30016
SIMATIC IT Report Manager
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30016
SIMATIC IT Reporting Framework
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30016
Opcenter Quality
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30012
Teamcenter Quality
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30012
QMS Professional
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30012
Opcenter RD&L (Research, Development and Laboratory)
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30014
SIMATIC IT R&D Suite (including Unilab and Interspec)
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30014
Opcenter Execution Pharma
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30010
SIMATIC IT eBR
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30010
Opcenter Intelligence
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30015
Manufacturing Intelligence
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30015
Performances de fabrication
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30015
Opcenter X MES
Example: Opcenter X administration, configuration, order management, material management.
Regions and Emergency PINs
EMEA: 30043
AMS (Americas): 30044
APAC: 30040
Opcenter X Intelligence
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30042
Opcenter X Quality
Regions and Emergency PINs
All (AMS, EMEA, APAC): 30041
Access Siemens Support Center
We have all the support resources you need in one easy-to-use location: personalized content, an extensive knowledgebase, a powerful search and an intuitive navigation. In the Support Center, you can:
- Find the latest available product downloads
- Search knowledgebase articles
- View current videos
- Access on-demand training
- Join a community of experts
- Access our Account Center
- Open new cases
- View the status of support cases
